Terms of service

OVERVIEW

This website is operated by Tyne & Terrace. Throughout the site, the terms “we”, “us” and “our” refer to Tyne & Terrace. By visiting our website and/or purchasing from us, you agree to these Terms of Service.

OUR PRODUCTS

We aim to describe and display our products as accurately as possible. Colours and appearance may vary slightly depending on your screen, printing process and the nature of made-to-order production.

Product availability may change without notice. We may withdraw or update products where reasonably necessary.

ORDERS AND PAYMENT

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the chosen payment method.

An order is subject to acceptance and availability. If we are unable to fulfil an order, we will contact you and provide an appropriate refund where payment has already been taken.

Prices and applicable delivery charges are shown during the ordering process before payment is completed.

PRODUCTION AND DELIVERY

Some Tyne & Terrace products are produced to order and may be manufactured or fulfilled by carefully selected third-party production partners.

Estimated production and delivery times shown on our website are estimates rather than guaranteed delivery dates unless we expressly state otherwise. We will nevertheless fulfil orders in accordance with our obligations under applicable consumer law.

Please ensure that the delivery information supplied with your order is accurate.

RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations and refunds are handled in accordance with our Refund Policy and applicable UK consumer law.

Nothing in these Terms limits or excludes any statutory rights you have as a consumer.

WEBSITE USE

You must not misuse this website, attempt to interfere with its operation, introduce malicious software, or use the website for unlawful purposes.

INTELLECTUAL PROPERTY

Unless otherwise stated, Tyne & Terrace branding, original designs, text and other original content on this website belong to Tyne & Terrace and may not be reproduced or used commercially without permission.

THIRD-PARTY SERVICES

Our store may use third-party services for functions including payments, production, fulfilment and delivery. Your use of relevant third-party services may also be subject to their applicable terms and policies.

LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, or limits your statutory consumer rights.

PRIVACY

Personal information submitted through the store is handled in accordance with our Privacy Policy.

CHANGES TO THESE TERMS

We may update these Terms from time to time. The version published on this website at the time of your order will apply to that order.

GOVERNING LAW

These Terms are governed by the laws applicable in England and Wales. If you are a consumer elsewhere in the UK, you retain any protections and rights available to you under applicable law.

CONTACT

Questions about these Terms can be sent to:

Tyne & Terrace

hello@tyneandterrace.com

tyneandterrace.com

Last updated: 19 September 2026